FAQ

At the time of obtaining the car, you need to present:

• A driver's license. If you are a citizen of an EU country or a country that is a signatory to the Vienna Convention, a standard driver's license with all data duplicated in Latin characters will suffice. If you are a citizen of a non-listed country, you will also need an international driver's license. Driver's licenses must have been issued at least two years before the start of the rental period, and the driver must be at least 23 years old.

• Passport or ID card for EU residents.

The second driver must hold a driver's license similar to that of the main driver (depending on the country). Car rental conditions are completely identical to those applicable to the main driver. The second driver shall be present at car handover and sign the contract.

If the meeting point is Thessaloniki Airport, our representative will meet you with a name board at the arrivals area. You will proceed to the nearest parking lot, where you will sign the car rental contral and car handover will be performed. If the meeting point is a hotel or villa, our representative will arrive at the specified location. 

Our representative will draft a contract where you'll need to provide the details of your driver's license and passport. If there are any scratches on the car, they will be noted in the contract, as well as the current fuel level. Typically, we operate on a Full-to-Full policy. This means you'll receive the car with a full tank, and you'll need to return it with the same amount of fuel. You'll receive a copy of the contract. Please clarify the location where the car should be left at the end of the rental period.

We do not ask for any prepayment. If it is more convenient for you to pay part or full amount in advance, contact us fpr bank details. 

You can pay in cash or by card at the location. If you prefer to pay by card, please let us know for our representative to have a payment terminal with him. Visa and Mastercard cards are accepted for payment.

The security deposit can also be paid in cash or by card.

Yes, a security deposit is mandatory. The amount depends on the car class and may vary from 500 to 750 euros. When returned the car is inspected for damage, fuel level and contamination of the car (both external and internal). If there is nothing wrong with the car, the deposit is returned in full.

The deductible is the amount of the driver's maximum liability in the event of an accident, theft or minor damage. In any of the above cases, the deductible is applied first, and the company undertakes all costs in excess of it. Most often, the deductible is equal to the security deposit, that typically ranges from 500 to 750 euros for our cars.

The price includes standard TPL insurance - third party insurance and TP theft insurance.

There is also a CDW insurance with an exceed 500 euro for categories Small, Compact, Standart, Full-size. 750 euro exceed for a SUV, Crossover and Premium Sedan.

CDW (Collision Damage Waiver) will cover all vehicle repair costs in excess of the deductible. If the damage to the car is estimated at 1000 euros and the deductible is 500 euros, then the driver pays only 500 euros. The rest is covered by the company. The insurance is not applicable to the damage related to glass, mirrors, tires and the bottom.

When returning the car, we note the current fuel level. The car must be returned with the same fuel level. Upon return, it's advisable to find a gas station located near the drop-off point. If the tank doesn't have the same amount of fuel, a refueling fee will be charged: the cost of the missing liters plus a 10 euro service fee.

No, we offer unlimited kilometreage.

We do not permit travel outside the borders of Greece

You are responsible for any fines you receive while driving. You will have to pay the fine yourself at the nearest post office or other address indicated on the paper.

In case of an accident, damage, theft of the car, or technical issues, please contact us immediately to clarify your next steps. Typically, you should call the police and inform your insurance company.

Most of the time, your booking is confirmed within a few minutes. You will receive an email confirmation. If you make a reservation less than 2 days before the required date, we advise you to also contact us by phone.

The minimum rental period is 5 days.

We do not limit the maximum rental period. For long-term rentals and special rates, please contact us via online chat or phone.

You can return the car before the end of the rental period, but no refund will be issued in this case.

If you are unable to return the car on time, you should definitely contact us in advance. If you are even 1 hour late without notice, payment may be required as for an extra day.

Please contact us to inquire about the availability of the car for the desired dates. In case your car is already booked, we will make an effort to find an alternative for you.

You can pick up and return the car at any time, but during non-business hours, we charge an additional fee of 30 euros. Non-business hours are from 22:00 to 8:00.

If you have reserved a car with pick up at Thessaloniki Airport and your flight is delayed, there's no need to worry. We monitor the arrival time and any potential changes. However, in the event of flight cancellation or a delay exceeding 3 hours, please contact us.

The reservation is usually sent to your email address within a few minutes. If, after an hour, you haven't received the email, please check your Spam folder and contact us via phone on any messaging platform.We will resolve the issue promptly.

You can cancel by using the 'Cancel' button provided in the booking confirmation email. Alternatively, you can send us an email or contact us by phone.

If you do not pick up the car at the appointed time and date without informing us, no refund of the prepayment will be made.

On the appointed day and time, our representative will be waiting for you. If the return is taking place at the airport, it will be either at the nearest P4 parking or on the upper level near the departure terminal (as agreed upon). Before returning the deposit, the vehicle undergoes the following checks:

- Assessment for any damages
- Verification of a full fuel tank
- Ensuring the absence of significant external dirt and damage/soiling that would require wash or interior dry cleaning.

If everything is in order, the full deposit is returned to you.

As a customary practice, we typically do not insist on the cleaning of the automobile before its return. Nevertheless, exceptions do apply:

- If the car is heavily soiled and this makes it difficult to inspect the bodywork for scratches and other damage, or if there is heavy soiling such as clay, tar, etc.

- if there is a lot of sand, crumbs, other debris or stains on the upholstery.

In this case you must wash the car before handing it over. Otherwise you will have to pay a fine of €10 for a normal wash or €50 for dry cleaning.